Frequently asked questions

1. Our capabilities & commitment.

Our capabilities & commitment.

2. Our wood.
Recycled remnants wood veneers from USA & FSC certified

3. Our products packaging.

Our products packaging.

4. What are your products made out of?

Our products is made from plywood. No other materials are used in producing our products.

5. Do you do all the work?

Yes. We cut the wood, print our cards & images, frame the products, package it in house. No labor is outsourced.

6. How long will it last?

The wood used will last a lifetime.

7. Who do you use to ship?

We use POS Malaysia, Skynet to ship our products.

8. How long will it take?

From receiving your order to your doorstep, it takes about a week to a month (depend on geographical location) . Once we received your order, normally we will requires three days to a week to get it done & ready to ship. The rest of the time is mostly shipping.

9. What file format should I send in?

-High resolution images (GIF, JPG, PNG. For other file format (eg. AI, PLT, PSD, XCF, TIFF, PDN, SVG, PDF), please compress into ZIP format and email to or attach it to the contact us form

-Artwork must be in .ai Adobe Illustrator

-Logo and fonts must be in outline

10. What payment methods do you accept?

We accept Paypaldirect credit/debit card payments, bank T.T., Western Union and MoneyGram payment methods.

11. What is your return policy?

If your order has been delivered broken or damaged, we will be happy to to take it back and send you a new order. Email us at with "Returns" in the subject line and we'll be happy to help you out.

12. What is customize it?

At passionwoody, each customize it finished products are truly custom-built for size, shape, finish, wood specie, distressing and detailing.

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Our recycled remnants wood veneers are from USA